The hotel receptionist plays a crucial
role in welcoming international travellers from various cultures. Their primary
aim is to ensure that guests have a delightful experience during their stay.
From the moment guests arrive, the receptionist ensures a seamless check-in
process and extends a warm welcome. Throughout their stay, the receptionist
acts as a dedicated point of contact, addressing any concerns or requests. This
internship opportunity is especially valuable for students seeking to gain
practical experience and improve their language skills in a diverse setting.
Participate in the customer reception
and inform tourists about the conditions of stay: services offered by the
hotel, rates of different activities, events etc …
Assist in the management of
reservations: record arrivals and departures.
Maintain relevant information
available to customers and sometimes play the role of tourist advisor on the
potential places in the region to visit.
Promote the activities offered by the
hotel to tourists for commercial purposes.
Establish invoices at the customer’s
departure: price of the stay, meals, minibar consumption, excursions, hotel
services and manage payments.
Calculate, analyse and communicate
the reservation rate of the hotel to the managers.
